We have summarised the various and most common situations in an easy-to-understand diagram. The starting point is that you have booked a trip with a service provider (travel agency/travel operator/travel agent) that has been declared financially insolvent. You have paid a deposit or the full fare. What happens then? Have you lost your money? What happens if you have already set off on your trip? The most important question is: how was the trip put together? It may comprise one service, e.g. just an aeroplane ticket, a hotel room or a holiday home. Or the trip may consist of several services: e.g. a flight as well as accommodation. We refer to this as a package.
An important element in the schematic diagram below is the term “enforceable title”. This means that you actually have a document (tangible evidence) in your possession, such as an aeroplane ticket or a hotel voucher.
Click here for a complete overview of the diagram:
Two months before your trip to Turkey, you pay a deposit of € 1,000. The travel operator suddenly goes into administration. In the past, you would have lost your money, without being able to do anything about it. You could have tried to obtain redress from the liquidator. However, you would not have had much of a chance. Is the travel operator a member of GFG®? That changes the situation. If a refund is the most efficient solution, then you will get your € 1,000 back and you will still be able to book another trip.
You book a honeymoon in Thailand. You pay the full amount: € 10,000. A week before your departure, your travel agency informs you that the tour operator has gone out of business. You panic and feel disillusioned. Anything but a good omen for your wedding day. If the tour operator is a member of GFG®, we get to work straight away. GFG® immediately looks for a tour operator that is willing to take over the honeymoon trip. GFG® pays for everything. If we really cannot find a feasible alternative, you will get your € 10,000 back. We can put your mind at rest. So far, we’ve always managed to find a new tour operator.
Your well-earned annual summer holiday is just around the corner: a holiday home in Provence with a swimming pool! You’re making the trip by car and have three enthusiastic children sitting in the back seat. Your radiant partner is sitting there beside you. When you arrive at the house after the long, exhausting car journey, the concierge tells you that he can’t let you in. Your travel agency has gone into administration and hasn’t paid the owner of the house. In desperation, you offer to pay the sum of € 1,500 again. However, the owner has already rented the house to someone else… Faced with a situation like this, you can easily become disheartened. If your travel agency was a member of GFG®, it would be a different scenario. GFG® would perhaps be able to prevent the owner from offering the house directly to someone else. After all, GfG® notifies all parties immediately. This would reassure the owner that he would get his money. If this didn’t work, GFG® would certainly be able to find an alternative. After all, we know the way!
A newlywed couple decide to go on a romantic Nile cruise. However, their tour operator goes out of business during the trip. The captain tries to make them disembark at the next stop unless they pay for the cruise again. The couple reluctantly go ashore. However, once they arrive at the airport, they discover that the charter will no longer be running. So they have to buy two new, expensive aeroplane tickets… Fortunately, this story had a different ending. The newlywed couple were able to stay on board and continue their trip without any problems. Why? When the local agent heard about the tour operator’s insolvency, he contacted GFG® immediately. After all, for him it wasn’t just about that one couple. Dozens of people were having problems. The local agent clearly opted for a customer-friendly solution. It was also a solution that took far less time.
All these stories are true! It’s clear that GFG® steps into action extremely quickly and, in doing so, prevents a large number of problems!
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GfG® devoted much attention to the formulation and texts of this website. All texts have been written in a language as comprehensible as possible, highly accessible to every traveller / consumer. The examples have also been written in this sense. This is different from an insurance or legal point of view. These request more detailed information , to avoid discussions. Therefore GfG® to draw each reader’s attention to the General Conditions mentioned in the section Conditions. GfG® is only bound to these General Conditions.×